Refund policy

Adding AS operates exclusively as a business-to-business (B2B) supplier. Our products and services are intended for professional and commercial use. This return policy applies to all international and domestic B2B transactions made through adding.no or directly with our sales team.

1. Return Requests
Return requests must be submitted within 30 days of delivery. To be eligible for a return, the product must:

• Be unused, undamaged, and in original packaging
• Include all supplied components, accessories, and documentation
• Be accompanied by proof of purchase (invoice or order number)

To initiate a return, contact us at mail@adding.no with your order number, a short description of the issue, and photos if relevant. Returns require prior written authorization (RMA) from Adding AS. Shipments returned without authorization will be refused or returned at the buyer’s expense.

All authorized returns must be sent to the following address, clearly marked with “RMA” and company name:

Adding AS
Torvmyrane 13
6160 Hovdebygda
NORWAY

2. Damaged or Incorrect Deliveries
All goods must be inspected upon receipt. If products arrive damaged, defective, or incorrect, please notify us within 7 days of delivery at mail@adding.no, including photos and delivery documentation. Adding AS will evaluate the issue and arrange for replacement, repair, or credit when applicable.

3. Non-Returnable Items
The following items are not eligible for return:

• Custom-made or modified products
• Special orders not held in stock
• Clearance or discounted products
• Goods damaged through improper handling, installation, or use

4. Exchanges
If you wish to exchange an item, please request a return authorization for the original product. Once the return is approved, a new purchase order must be placed for the replacement product.

5. Refunds and Credits
Once the returned goods have been received and inspected, Adding AS will confirm whether the return is approved. Approved returns will be refunded or credited within 10 business days using the original payment method or to the customer’s account. Shipping and handling costs are non-refundable unless the return results from an error on our part.

6. International Returns
For international shipments, customers are responsible for all return shipping costs, customs declarations, and any applicable duties or taxes. Returned goods must be clearly marked as “Return – no commercial value” to avoid import charges.

7. Contact
For all questions related to returns, shipments, or warranties, please contact:

mail@adding.no
www.adding.no